STUDIO MOHAR PRIVACY POLICY

Effective Date: 2025-01-07
Last Updated: 2025-01-07

This Privacy Policy explains how Studio Mohar ("we," "us," "our") collects, uses, discloses, and protects your personal information when you use our website, place orders, or interact with our services.

We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and are committed to protecting your privacy.

1. INFORMATION WE COLLECT

We collect information that you provide directly to us and information that is automatically collected when you use our website.

Personal Information You Provide

Contact Information:

• Name
• Email address
• Phone number
• Billing address
• Shipping address

Order Information:

• Products purchased
• Order specifications (sizes, colors, quantities, design details)
• Custom artwork and design files you upload
• Order history and preferences

Payment Information:

• Credit card details (processed securely by our payment processor)
• Billing information

Communication Information:

• Messages you send us
• Customer service inquiries
• Proof approvals and design feedback

Information Automatically Collected

Device and Browser Information:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on site
• Referring website

Cookies and Tracking Technologies: We use cookies and similar tracking technologies to improve your experience, analyze site traffic, and remember your preferences. See Section 5 for details.

2. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

Order Processing and Fulfillment:

• Process and fulfill your custom apparel orders
• Communicate with you about your order status
• Send order confirmations, shipping updates, and delivery notifications
• Provide customer support

Design and Production:

• Process your custom artwork and design files
• Create and send digital proofs for approval
• Manufacture your custom products according to specifications

Payment Processing:

• Process payments and prevent fraud
• Issue refunds when applicable

Website Functionality:

• Maintain and improve our website
• Personalize your experience
• Remember your preferences and settings

Marketing and Communication:

• Send promotional emails about new products, services, or special offers
• Share updates about our business
• You can opt out of marketing emails at any time

Marketing and Promotional Materials:

• Display photos of completed orders on our website, social media, and marketing materials
• Use order details, mockups, and artwork in our portfolio to showcase our work
• You can opt out by emailing design@studiomohar.ca

Legal and Business Operations:

• Comply with legal obligations
• Enforce our Terms and Conditions
• Resolve disputes
• Protect against fraud and unauthorized transactions

3. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information to third parties. We share your information only in the following circumstances:

Service Providers: We share information with trusted third-party service providers who help us operate our business:

• Payment Processors: To process credit card payments securely (e.g., Stripe, PayPal)
• Shipping Carriers: To deliver your orders (e.g., Canada Post, courier services)
• Web Hosting: To host our website and store data securely
• Email Services: To send order confirmations and communications

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements: We may disclose your information if required by law, court order, subpoena, or other legal process, or to protect our rights, property, or safety.

Business Transfers: If Studio Mohar is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any such change.

With Your Consent: We may share your information for other purposes with your explicit consent.

4. COOKIES AND TRACKING TECHNOLOGIES

What Are Cookies?

Cookies are small text files stored on your device that help websites remember information about your visit.

Types of Cookies We Use

Essential Cookies: Required for basic website functionality (shopping cart, secure checkout, account access). These cannot be disabled.

Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics). We use this data to improve site performance and user experience.

Marketing Cookies: Track your browsing activity to provide relevant advertisements and measure campaign effectiveness.

Note that disabling certain cookies may affect website functionality.

5. DATA SECURITY

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: Payment information is encrypted using SSL/TLS technology
• Secure Payment Processing: We do not store complete credit card details on our servers
• Access Controls: Limited employee access to personal information on a need-to-know basis
• Regular Security Reviews: We regularly review and update our security practices

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Order Information: Retained for 7 years for accounting, tax, and legal compliance purposes
Marketing Information: Retained until you unsubscribe or request deletion
Account Information: Retained until you request account deletion

When we no longer need your information, we will securely delete or anonymize it.

7. THIRD-PARTY LINKS

Our website may contain links to third-party websites (e.g., social media platforms, payment processors). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. MARKETING COMMUNICATIONS

If you have provided consent, we may send you marketing emails about:

• New products and services
• Special promotions and discounts
• Company updates

Note: Even if you opt out of marketing emails, we will still send you transactional emails related to your orders (confirmations, shipping updates, etc.).

9. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy on our website

We encourage you to review this Privacy Policy periodically.

10. CONTACT INFORMATION

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Studio Mohar
Email: [design@studiomohar.ca

We will respond to your inquiry within 30 days.

By using Studio Mohar's website and services, you acknowledge that you have read and understood this Privacy Policy.